Booking & Attendance
- All Classes must be booked in advance via our online booking system.
- Spaces are limited and allocated on a first-come, first-served basis.
- Please arrive at least 5 minutes before the class.
- For safety, late arrivals of more than 15 minutes may not be admitted.

Cancellation Policy
- A minimum of 24 hours' notice is required to cancel or reschedule a booking.
- If you cancel more that 24 hours before your class, your class credit will be automatically returned to your account.
- No-shows or cancellations made less than 24 hours before class will be charged in full and your credit will not be refunded.

Class Packs & Credits
- Class packs are valid for the stated duration from the date of purchase (as show on your booking account).
- Credits are non-transferable and non-refundable, except where required by law.
- It is your responsibility to use your credits before they expire.

Health and Safety
- By attending a class, you confirm that you are in good physical health and capable of taking part in pilates.
- You agree to inform your instructor of any injuries, medical conditions, or pregnancy before class begins.
- Participation is at your own risk.
- Please follow instructor guidance at all times to ensure your safety and the safety of others.

Studio Etiquette
- Grip socks are required for all reformer classes.
- Please silence phones.
- We reserve the right to refuse entry if behaviour disruptive or unsafe.

Refunds and Transfers
- Payments for class packs and memberships are non-refundable once purchased.
- Class credits cannot be shared or transferred between clients.
- In exceptional circumstance (e.g injury, illness or relocation), please contact us directly to discuss options.

Changes to Schedule
- We reserve the right to cancel or reschedule classes when necessary. (e.g instructor illness or studio maitenance)
- In such cases, affected bookings will be credited back to your account.

Liability
- Reformer Club Fairford is not liable for loss or damage to personal belongings while on the premises.
- You participate in all classes at your own risk.

Agreement
- By booking or attending a class at Reformer Club Fairford, you acknowledge that you have read, understood and agree to these terms and conditions.